Terms & Conditions

 

WARRANTY:

  • MONSTERTECH GERMANY (AS THE MANUFACTURER) OFFERS A ONE (1) YEAR LIMITED WARRANTY FOR ALL PRODUCTS.
  • MONSTERTECH USA (AS THE RE-SELLER) WILL REPLACE OR REPAIR ANY DEFECTIVE PRODUCT COVERED UNDER ITS WARRANTY AT NO COST TO THE CUSTOMER.
  • THE WARRANTY DOES NOT COVER DAMAGE CAUSED TO THE UNIT ON PURPOSE TO REQUIRE A REPAIR OR REPLACEMENT. THIS INCLUDES, BUT IS NOT LIMITED TO; EXCESSIVE FILTH, OR EXCESSIVE FORCE.
  • MONSTERTECH USA RESERVES THE RIGHT TO MAKE A DETERMINATION AS TO THE NATURE OF THE DEFECT AND WHETHER OR NOT IT WAS CAUSED INTENTIONALLY. INTENTIONAL DAMAGE WILL VOID THE WARRANTY AND NO FURTHER ATTEMPTS TO REPAIR OR REPLACE WILL BE UNDERTAKEN BY THE MANUFACTURER AND THE UNIT WILL BE RETURNED TO THE CUSTOMER.
  • THE MONSTERTECH USA MANUFACTURER WARRANTY IS NON-TRANSFERABLE.

SHIPPING POLICY:

  • MONSTERTECH USA SERVICES NATIONWIDE WITHIN THE UNITED STATES.
  • MONSTERTECH USA OFFERS DROP SHIPPING BY DEFAULT FROM MONSTERTECH GERMANY, UNLESS OTHERWISE OFFERED AT TIME OF PURCHASE. DELIVERIES VIA DROP SHIPPING ARRIVE USUALLY WITHIN 2-3 BUSINESS DAYS (EXCLUDING ANY POTENTIAL HOLDUPS IN CUSTOMS) AFTER THEY HAVE SHIPPED FROM MONSTERTECH GERMANY.
  • MONSTERTECH GERMANY USES DHL EXPRESS AS THEIR PREFERRED CARRIER, UNLESS OTHERWISE SPECIFIED (NOTE: DELIVERIES TO MILITARY APO OR FPO BOXES WILL BE CARRIED OUT BY DHL INTERNATIONAL STANDARD INSTEAD).
  • MONSTERTECH GERMANY’S SHIPPING DEPARTMENT’S LOGISTICS ARE NOT UNDER THE CONTROL OF MONSTERTECH USA, AND MONSTERTECH USA IS NOT RESPONSIBLE FOR ANY UNFORESEEN DELAYS IN SHIPPING ON BEHALF OF MONSTERTECH GERMANY’S LOGISTICS.
  • MONSTERTECH GERMANY WILL REQUIRE A SIGNATURE UPON DELIVERY. REQUIRING A SIGNATURE HELPS AVOID THEFT OF PACKAGES LEFT ON PORCHES, PATIOS AND AT THE FRONT DOOR. MONSTERTECH USA IS NOT RESPONSIBLE FOR ANY PACKAGES STOLEN DURING OR AFTER DELIVERY IF THE SIGNATURE OPTION WAS REMOVED BY THE CUSTOMER. ANY SUCH THEFT ISSUES SHOULD BE TAKEN UP WITH THE CARRIER.

ORDERING AND CANCELLATION POLICY:

  • ORDERS MAY BE CANCELED UP TO (AND NO LATER THAN) 24 HRS AFTER PLACING THE ORDER.
  • ONCE A SHIPPING LABEL IS PRINTED AND A TRACKING NUMBER IS ASSIGNED, ORDER CANCELLATION IS NO LONGER POSSIBLE. THERE IS NO SET TIME FOR THE SHIPPING LABEL TO BE PRINTED AND IT WILL VARY FROM DAY-TO-DAY. PLEASE ORDER AT YOUR OWN RISK.

REFUND AND RETURN POLICY:

  • ALL RETURNS SHOULD BE PRE-APPROVED BY MONSTERTECH USA.
  • YOU HAVE 14 CALENDAR DAYS TO RETURN AN ITEM FROM THE DATE YOU RECEIVED IT.
  • THE RETURN SHIPPING COST IS THE RESPONSIBILITY OF THE CUSTOMER.
  • RETURNED MERCHANDISE SHOULD BE UNDAMAGED AND IN ORIGINAL PACKAGING, WITH ALL ORIGINAL CONTENT INCLUDED.
  • REFUNDS WILL BE MADE ONCE THE ITEM HAS BEEN RECEIVED AND INSPECTED.
  • REFUNDS INCLUDE THE COST OF THE RETURNED ITEM; REFUNDS WILL NOT INCLUDE THE ORIGINAL SHIPPING COST.
  • TO INITIATE A RETURN, PLEASE OPEN A SUPPORT TICKET FOR YOUR REQUEST.

PAYMENT AND PRIVACY POLICY:

  • ALL PRICES ARE IN USD (UNITED STATES DOLLAR).
  • MONSTERTECH USA USES THE STRIPE PAYMENT GATEWAY SYSTEM FOR CREDIT CARDS AND DEBIT CARDS PAYMENTS.

GOVERNING LAW:

  • THESE TERMS AND CONDITIONS AND THE TRANSACTIONS CONTEMPLATED SHALL BE GOVERNED BY, AND CONSTRUED AND INTERPRETED IN ACCORDANCE WITH, THE LAWS OF THE STATE OF OKLAHOMA, U.S.A, WITHOUT REGARDS TO THE CHOICE-OF-LAW PRINCIPLES THEREOF. THE UNITED NATIONS CONVENTIONS ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS SHALL NOT APPLY TO THIS AGREEMENT. ANY ACTION SEEKING LEGAL OR EQUITABLE RELIEF ARISING OUT OF OR RELATING TO THESE TERMS WILL BE BROUGHT ONLY IN THE COURTS OF THE STATE OF OKLAHOMA OR THE UNITED STATES DISTRICT COURT FOR THE WESTERN DISTRICT OF OKLAHOMA.

PRODUCT POLICY:

  • MONSTERTECH GERMANY (AS THE MANUFACTURER) RESERVES THE RIGHT TO MAKE CHANGES AND/OR IMPROVEMENTS IN DESIGN, FUNCTIONALITY, AND DIMENSIONS TO ANY PRODUCT WITHOUT NOTICE AND WITHOUT INCURRING OBLIGATION.
  • MONSTERTECH USA (AS THE RE-SELLER) DOES NOT INCUR ANY OBLIGATION IF/WHEN MONSTERTECH GERMANY (THE MANUFACTURER) MAKES CHANGES AND/OR IMPROVEMENTS IN DESIGN, FUNCTIONALITY, AND DIMENSIONS TO ANY PRODUCT CURRENTLY OR PREVIOUSLY SOLD AT HTTPS://MONSTERTECHUSA.COM.
*MONSTERTECH USA RESERVES THE RIGHT TO CHANGE ALL POLICIES AT ANY TIME WITHOUT WARNING.