Terms & Conditions

Terms & Conditions

You agree to the following Terms & Conditions during checkout – before placing an order – by clicking “I have read and agree to the website terms and conditions”. Not reading (or not understanding) these Terms & Conditions does not excuse you from responsibility.

Courtesy Note – Import Fees and Tariffs:

Monstertech HQ ships all products from Germany. Customers must be aware that US Customs imposes tariffs on goods imported from Germany that are valued at $800 or more.  If you place an order over $800, you will be liable to pay the import tax and tariffs upon delivery.

Monstertech USA reserves the right to reject any future orders from domestic or international customers that previously refused a delivery due to high fees, duties or taxes levied by the government.

Payments:

All prices are in USD (United States Dollar).

Product prices do not include shipping or customs fees, nor do they include taxes. Shipping cost and applicable state tax is applied during checkout; any customs fees that apply to you are usually paid at your local post office (or carrier location) where your package is forwarded to after customs releases it.

Monstertech USA uses the Stripe payment gateway system for all Credit/Debit Card payments.

When placing an order at MonstertechUSA.com, you certify that you are an authorized user of the credit card used and that you will not dispute the payment with your credit card company.

Ordering and Cancellations:

Monstertech USA serves customers in the USA (the 48 contiguous states of the continental United States).

Orders may be canceled up to (and no later than) 8 hrs after the order was placed; however, if your order cancellation falls onto a weekend or holiday, there is no guarantee that your order cancellation is viewed and acted upon in time before Monstertech HQ’s shipping dept finalizes order processing on their end.

Finalizing your order entails a printed shipping label and an assigned tracking number via Monstertech HQ’s shipping dept; once that is the case, order cancellation is no longer possible.

To request an order cancellation, please open a support ticket.

Shipping:

Monstertech HQ ships all orders directly from their warehouse in Germany by air.

The shipping cost is based on the carrier fees Monstertech HQ is charged for each parcel, calculated based on weight and volume for deliveries to the US.

Monstertech HQ uses DHL Express their preferred carrier, unless otherwise specified (some areas may be served by DHL International Standard instead).

The time required for order processing depends on Monstertech HQ’s shipping department’s workload. Usually, 7-10 business days are to be expected. Once the order is processed and dispatched to the carrier, transit time is carrier dependent. Expect 3-10 days of transit time – any unforeseen holdups in customs notwithstanding.

Deliveries to military AP or FPO boxes will be carried out by DHL International Standard.

Monstertech HQ’s carriers do not deliver to PO Boxes. Please always provide a valid street address to avoid unnecessary delays.

DHL aims to email you a tracking number within 24 hours after Monstertech HQ has shipped your parcel; Monstertech USA is not responsible for any unforeseen delays in shipping (or tracking number notification) on behalf of Monstertech HQ’s logistics.

The carrier (in behalf of Monstertech HQ) will require a signature upon delivery. Requiring a signature helps avoid theft of packages left on porches, patios and at the front door. Monstertech USA is not responsible for any packages stolen during or after delivery if the signature requirement was removed or waived by the customer.

Refund and Returns:

You have 14 calendar days to return an item from the date you received it. All returns need to be pre-approved by Monstertech USA. To initiate a return, please open a support ticket for your request.

Returned merchandise must be undamaged, untampered with, and in original packaging, with all original content included.

The return shipping cost is the responsibility of the customer.

Refunds will be made once the item has been received and inspected.

Refunds will include the item cost of the returned product, but will not include the original shipping cost (shipping fees are non-refundable).

Warranty:

Monstertech HQ (the manufacturer) offers a 1-year limited warranty against all manufacturing defects.

Under its warranty, Monstertech USA aims to have Monstertech HQ ship either a complete replacement unit if necessary, or needed replacement parts for self-installation. Customers replacing parts themselves will not void their existing warranty. The decision whether a replacement unit or spare parts are needed is made by Monstertech HQ on a case-by-case basis.

The manufacturer’s warranty does not cover accidental damage, or damage caused to the unit on purpose to require a repair or replacement. This includes, but is not limited to: excessive filth and excessive force, dropping the unit, or submerging the unit in water. Monstertech USA reserves the right to make a determination as to the nature of the defect and whether or not it was caused intentionally. Intentional damage will void the warranty and no further attempts to repair or replace will be undertaken by the manufacturer.

Proof of Warranty coverage are the Monstertech USA sales receipt and sales record.

The Monstertech HQ manufacturer warranty is non-transferable.

To apply for Monstertech USA support, warranty, and RMA services, please open a ticket.

Products:

Monstertech HQ (the manufacturer) reserves the right to make changes or improvements in design, functionality, and dimensions to any product without notice and without incurring obligation.

Monstertech USA (the reseller) does not incur any obligation when the manufacturer makes changes or improvements in design, functionality, or dimensions to any product currently or previously sold at MonstertechUSA.com.

Pricing:

Monstertech HQ (the manufacturer) reserves the right to update product prices or shipping fees based on operational considerations, without notice and without incurring obligation.

Monstertech USA (the reseller) does not incur any obligation when the manufacturer updates product prices or shipping fees for any product currently or previously sold at MonstertechUSA.com.

Dispute/Chargebacks:

Monstertech USA considers all disputes/chargebacks as fraudulent; any dispute/chargeback will result in a lifetime ban from ordering from MonstertechUSA.com.

In addition, Monstertech USA may seek to issue a legal demand letter or file a civil lawsuit that may include causes of action of fraud, conversion, breach of contract, and other related allegations, to recover all damages incurred from dispute/chargeback fraud.

Indemnification:

You agree to indemnify and hold Monstertech USA and its affiliates, directors, officers, and agents harmless from and against any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of our violation of these Terms & Conditions.

Governing Law:

These Terms & Conditions and conditions and the transactions contemplated shall be governed by, and construed and interpreted in accordance with, the laws of the State of Oklahoma, U.S.A, without regards to the choice-of-law principles thereof.

The United Nations Conventions on Contracts for the international Sale of Goods shall not apply to this agreement.

Any action seeking legal or equitable relief arising out of or relating to these Terms & Conditions will be brought only in the courts of the State of Oklahoma or the United States District Court for the Western District of Oklahoma.

Monstertech USA reserves the right to change any of these policies at any time without warning.